Phone interview. Participants can take remote tests on their devices in their free time. Here’s a few places to start your search: Whatever method you try, start building a pool of users ready for testing as soon as you need them. Read our best tips and guides on how to get the most out of Maze. Un-moderated Remote Usability Testing. Which parts of the website do you use most often? One major benefit of this type of research is that your test … This way, you’ll be able to fix it and avoid any major embarrassment. Moderated remote tests can be less focused, but the same principle applies. Remote usability testing lets you do this type of task-focused testing quickly and cheaply. For example, when running remote unmoderated testing, if a task is unclear, you can’t be there to explain it in more detail and move them in the right direction. The Userlytics Testing Suite is a state of the art platform that allows you to run any combination of moderated or unmoderated user experience studies, usability tests, or card sorting and tree testing … Finally, it’s crucial to conduct a pilot for unmoderated remote tests to make sure the way you wrote the tasks is crystal clear. User testing questions can be divided into four groups – screening, pre-test, in-test, and post-test. Second, people might be tempted to answer ‘yes’ just to avoid having to explain themselves, even if in reality they’re having problems. Get started for free. Apart from finding out demographic info, it’s also smart to ask some screening questions related to people’s product habits and preferences. Maze is a remote user research platform that enables you to run surveys, validate design ideas, and test your prototypes—all in one place. Because of that, we’re usually asking about a participant's understanding of the content, how they would like to adjust it, and their ability to navigate it. Demographic info gives your results more context, allowing you to spot usability trends across different demographics, ages, nationalities, genders, income groups, etc. Here’s how you should phrase the questions above: Notice that as well as not leading the participant, the questions are open-ended. Remember that one of the main benefits of remote usability testing is being able to test with large sample sizes. The wording of your questions has to be very precise for remote user research because you only get one shot. What made completing this task a good experience? What do you think about how information and features are laid out. Sign up for free. If you’re doing a moderated usability testing, you have the opportunity to follow up on anything the participant does that you find interesting. Finding users is the biggest potential bottleneck for remote research. Giving people fewer options lets you pinpoint design decisions and test them more rigorously. Remote usability testing piloted at this year’s virtual SAPPHIRE NOW and ASUG Annual Conference. Since finding participants is always a challenge, every test counts. There’s also an argument that people behave more real when taking a test in their natural environment—so your insights will be based on a scenario that’s closer to real-life. During the COVID-19 pandemic, most UX researchers have shifted to conducting all of their UX research and usability testing remotely. Usability testing is a form of research that helps you understand your users on a deeper level, their needs and expectations, and how they use your app or website. As inspiration, here’s some more examples of well-written questions to ask during the test: Taylor Palmer, UX Director at Lucidchart, shares examples of usability testing questions they ask during a session: The features we test are often data-driven and highly technical. Instead, you should carefully word your questions so they’re neutral and open. Using a standardized format with rating scale questions is a good way to gather quantitative data on the overall usability of your designs—particularly important if you’re at the summative testing stage. Screening usability questions Get user insights and validate ideas before you start designing. There are two types of remote usability testing: moderated and unmoderated. On the contrary, it requires setting up the test in the best way to get effective results that will help you learn and act on the data collected. Test for free or hire from our curated 70,000+ testers panel. What device do you normally use for [X action]? We recommend seven or eight tasks for unmoderated remote usability tests. Once you start working on your design, conducting short, sharp remote tests to validate specific design features ensures your iterations are always backed by data. It’s one thing to ask the opinion of users—they’re usually willing to share—but it’s another thing entirely to ask questions that get to the heart of their experience. And if they don’t make it to the end, you get distorted results. Conducting usability tests can take considerable time and effort—and you only have a limited window to probe each user’s thoughts on your user experience design. As you probably already know, conducting in-person usability teststakes a lot of resources. Here’s a few pointers: And here’s a few examples of well-written usability test questions: If you want some more inspiration, you can take a look at the questions on the System Usability Scale (SUS). Test where your customers are. Discover the latest news, product updates, and user research insights from Maze. Last month, in the first part this two-part Ask UXmatters series, “Tips for Conducting Remote UX Research and Testing, Part 1,” our expert panel described several factors to consider in transitioning to remote … Make sure your product is easy to use when it’s released by completing a series of remote user tests. Compared to remote … How have you seen [content] … (Multiple choice), On a scale of 1 to 10, how was your experience with the interface? Clarity is super important when you create tasks for a remote usability test. Second, the shorter the test, the more likely the user is to finish it. While the former serves as the core of your usability test, questions are a great way to get feedback on specific elements and pain points of your design. Maze is a remote user research platform that enables you to run surveys, validate design ideas, and test your prototypes—all in one place. By sharing a link to their test in user testing WhatsApp groups, they can test their designs with users around the world—and get results fast to support their design process. How have you seen [content] presented in other diagrams, domains, or standards? What features would make you more likely to use this product more. Asking questions can prompt a user to reflect on certain parts of the user experience and voice their feedback. Was the language in the mobile app clear and straightforward? What age group are you in? And if in doubt, ask a copywriter. There are two ways to gather info with a usability test: observing participants completing pre-defined tasks, and asking participants usability testing questions.
2020 remote usability testing questions