Come. It is our pleasure to know that our colleagues and amenities exceeded your expectations, making you feel relaxed and pampered all the time. The couples-only Beloved Playa Mujeres by The Excellence Collection is Mexico's primo all-inclusive holiday experience exclusively for two. I have a upcoming reservation in march for my honeymoon and I booked the flight and hotel through their official site.I don't know who they outsource their customer service and ticketing services to because they screwed up our flight tickets by not even issuing a plane ticket to my fiance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Beloved Playa Mujeres is one of the best boutique, adults-only all-inclusive hotel resorts in Playa Mujeres, Mexico. This accommodation offers separate sitting areas. Just remember that at Beloved Playa Mujeres, wherever your day takes you, brings an experience all its own. Response from The Excellence Collection, General Manager at Beloved Playa Mujeres. Here you'll have a comfortable home base of contemporary luxury. Captivating contrasts, natural wonders, and emerald bliss have made Beloved Playa Mujeres one of the best hotels in Cancun for couples. Here you'll have a comfortable home base of contemporary luxury. Lavish suites, calming design, and a palapa-lined beach characterise this all-inclusive resort in the secluded Playa Mujeres area. However, we would like to suggest to contact us again through our customer service office to dive dipper into the status of your refund. Explore Playa Mujeres Beloved Hotels for couples only Give in to a couple's escape alongside your loved one with a long list of romantic amenities and activities, such as indulgent spa rituals and our always delightful romantic starlit dinners on the beach. Julio's customer service was even worse. Please, receive our warmest regards from The Excellence Collection. Horrible booking process through their packages, Do not book through their vacations by excellence packages! Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. We recommend calling ahead to confirm details. Save on last minute all-inclusive vacation packages, cheap flights, hotels, cruise deals and more. Except that it takes 30 to 60 days when it has already been more than 60 days. Prices are the average nightly price provided by our partners and may not include all taxes and fees. And then Alberto - my husband suffered terribly after putting his back out - Alberto kindly lent him a gym ball to help with the pain and he was there constantly advising him and helping with little exercise suggestions - thank you. We are very disappointed. The Beloved Playa Mujeres is set in a quiet upscale resort area about 30 minutes north of downtown Cancun, and far from the crowds. Dear Philar, First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. Call us today at 1-888-774-0040 and get started planning your dream wedding. Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. We received an email in October saying they were moving us to a different resort because they weren't opening the Beloved. Is parking available at Beloved Playa Mujeres? However, I had to waste a good part of my second day of the honeymoon in the office complaining. We emailed them on OCTOBER 26th, and again on OCTOBER 29th stating our issues with the errors the resort made. that I spoke to on the phone said, "Not to worry, it's your honeymoon, your knees are going to be up anyway." They finally had another room available for us the next day at 5pm. of going through this, overall a very bad experience. Sit back, relax, and enjoy your stay at the 5-star The Beloved Hotel in Playa Mujeres. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The first night of our honeymoon, we heard kids screaming in the hallways at 9:40-11pm. So please, Beloved, open soon so that we can return sometime in the future! Are there opportunities to exercise at Beloved Playa Mujeres? I absolutely would not suggest this for a honeymoon. Wellness surrounds you with stunning coastal vistas in a pristine natural paradise, and within our walls you can both indulge your wellbeing at The Beloved Spa with its healing rituals and guided hydrotherapy. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Still waiting to hear from their customer service, we complained and submitted a ticket on November 8th -- FINALLY on November 10th, we received a reply stating they will do a thorough investigation regarding the refund, and we should expect it take 15 days. Room rates include meals and beverages at onsite restaurants and bars. That is the most disappointing - that a property that prides themselves on service - gets all quiet and non-responsive when the time comes to hold up their refund end of the bargain. Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. Book your Beloved Playa Mujeres vacation package through Sunwing.ca – Vacation Better. We still didn't have this resolved or ANY COMMUNICATION from the resort when we left on November 3rd. Yes, Beloved Playa Mujeres - Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Like all of our Excellence Resorts, Excellence Playa Mujeres celebrates its natural surroundings with winding pools and unmatched ocean views. Why isn't this resolved yet? Beloved Hotels for couples only provide a secluded Caribbean location brimming with high end details to soothe the senses and give way to a romantic escape, Beloved Playa Mujeres by The Excellence Collection in Cancun is a couples-only heavenly resort located directly on the beach in Playa Mujeres, approximately 25 km from the Cancun airport. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Situated on a peninsula just 25 minutes from Cancun International Airport, this boutique style hotel brings deluxe accommodations to the natural Caribbean beauty of the location. Instead, the tennis pro (andrew?) The sea birds call softly in the distance and the Caribbean breeze echoes through the palm trees in a sublime ambiance. Is Beloved Playa Mujeres - Couples Only All Inclusive currently open? Taxes and fees that are shown are estimates only. Now I've spent 5 phone calls and A LOT of hours on hold while they try to figure out what went wrong ( apparently ticketing is to blame) but now they can't find a flight with the same seats available. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. We were planning a return visit in 2021 for my husbands 50th but I fear the UK government will not let us fly to Mexico for sometime to come. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Located on a 2-mile beach close to the Playa Mujeres Golf Club and 170-slip marina, this all-inclusive hotel is situated on a sugar sand beach with manicured gardens and romantic architecture as a backdrop. were supposed to be in a two story casita. Press the down arrow key to interact with the calendar and Sugar-sand beaches, exquisite architecture, manicured gardens and unique water features create the perfect backdrop for a romantic and elegant weddings & celebrations that you will remember forever. There are more places to choose from in the Playa Mujeres area. Condominio Playa Mujeres, Quintana Roo, 77400, Mexico 25 km From Cancun International Airport (5870 Reviews) I have serious concerns about their financial health - and am concerned any deposits made will not be refunded - even though they claim they will. Own or manage this property? Conveniently located restaurants include Los Tacos de Humo, Guru Beach Club & Restaurant by Lotus, and Pizza & a...More. Which room amenities are available at Beloved Playa Mujeres? A week and a half. Are there any historical sites close to Beloved Playa Mujeres? At Beloved Playa Mujeres, dining is an integral part of our luxury all-inclusive, boutique experience. In August, we scheduled our trip to the Beloved for our honeymoon in October under a promo they were running when they were reopening. Just make sure to check this property's cancellation policy for the exact terms and conditions. Yes, dry cleaning and laundry service are offered to guests. Yes, Beloved Playa Mujeres - Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Yes, Beloved Playa Mujeres offers an airport shuttle for guests. Yes, free parking is available to guests. I have stayed at the Beloved twice and it was an amazing experience. Here you'll have a comfortable home base of contemporary luxury. 15 days from when? We are using cookies so we can give you the best experience on our website.You can find out more about which cookies we use by clicking on this link. more. This is the version of our website addressed to speakers of English in Canada. Here you'll have a comfortable home base of contemporary luxury. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Does Beloved Playa Mujeres have an airport shuttle? He said we could cancel. Beloved Playa Mujeres - Couples Only All Inclusive offers 109 forms of accommodation with indoor private hot tubs and free minibar items. Instead of listening to me and trying to help, he continuously spoke over me. Which popular attractions are close to Beloved Playa Mujeres? Last week we were devastated to hear about the death of Daniel who was such a fabulous and well loved member of staff. Therefore, we said, we should get refunded the difference. I then tried to call back and talk to someone else. They placed us at the Finest. Here you'll have a comfortable home base of contemporary luxury. Secondly, Walter - simply the nicest, kindest. Are any cleaning services offered at Beloved Playa Mujeres? Here you'll have a comfortable home base of contemporary luxury. Check prices, photos and reviews. Please see our partners for more details. Here you'll have a comfortable home base of contemporary luxury. Beloved Playa Mujeres It’s the one day that will resonate with you for the rest of your life. Save on last minute all-inclusive vacation packages, cheap flights, hotels, cruise deals and more. They keep saying that they will call back and never do. What are some restaurants close to Beloved Playa Mujeres? Just make sure to check this property's cancellation policy for the exact terms and conditions. At the Beloved, we. Our friends recommended this resort to us -- however, unless this is resolved, I will not be recommending Finest, Beloved, or Excellence. The natural beauty of Playa Mujeres is designed into every detail of this adults only playground. Read my full review of this hotel’s exceptional service and gorgeous pools to see why The Beloved Playa Mujeres is the perfect luxury all-inclusive escape for your next Mexico vacation. We were thinking of rsvp again in here for our honeymoon but with this service regards the refund I wouldn't even consider it anymore, keep yourself accountable to what you promise to the. While the on-site staff are kind, the quality of the rooms, the linens, and the amenities did not match our expectations. Beloved Playa Mujeres All Inclusive Adults-Only Resort Nestled on an immaculate white sand beach overlooking the Caribbean Sea, Beloved Playa Mujeres is an unparalleled adults-only paradise in Playa Mujeres, Mexico. Preferred Hotels & Resorts in Playa Mujeres, Adults Only and Adult Friendly Resorts in Playa Mujeres, Playa Mujeres Luxury All Inclusive Resorts, Playa Mujeres 5 Star All Inclusive Resorts, Playa Mujeres All Inclusive Beach Resorts, Hotels near Playa Mujeres Trips and Tours, Hotels near Delphinus Conservation Sanctuaries, Hotels near One Spa at Finest Playa Mujeres, Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin. Nearby attractions include Guadalupe Chapel (7.6 km), Playa Norte (5.7 km), and Zona Arqueologica El Meco (3.4 km). Beloved Playa Mujeres is ranked by U.S. News as one of the Best Hotels in Mexico for 2020. They placed us in a two story suite. select a date. I have been calling the call center and every time your answer is the same... No answer, no solution, nothing. They are all wonderful but I have to make mention of three members of staff who were simply amazing and made our holiday. Book your Beloved Playa Mujeres By Excellence Group vacation package through Sunwing.ca – Vacation Better. See more questions & answers about this hotel from the Tripadvisor community. You guessed it, we weren't. Located on a long stretch of beach at Playa Mujeres in Cancun, Mexico this luxury couples-only resort offers fine dining and spacious suites with incredible amenities. All of the positive comments you read here are true but it is the staff really make this place! Press the question mark key to get the keyboard shortcuts for changing dates. My recommendation is Do Not Book until the property has actually reopened - I suspect it probably won't ever again and all money spent is lost. It's close to a Greg Norman-designed golf course and the marina, and is just a short boat-ride from Isla Mujeres. The Cancun coast awaits. This October 26th. Claim your listing for free to respond to reviews, update your profile and much more. Beloved Playa Mujeres sits perched on a remote white sand beach overlooking the island of Isla Mujeres on the horizon - an idyll place for an All Inclusive romantic getaway where you can breathe in the ocean air and give in to pure delight alongside your loved one. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Give me a real ETA of when I'm getting my money, give real solutions to clients. What are some of the property amenities at Beloved Playa Mujeres? I have been waiting for a refund of $2,000 for more than 60 days already of an rsvp canceled due to COVID. I got Julio on the phone. Rooms open to furnished balconies. and the best guy to make your holiday super special with little surprises and a fabulous kind smile to greet you every time you see him! Many travellers enjoy visiting Scorpion’s Temple (15.2 km) and Hacienda Mundaca (8.3 km). The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. We sent you our email on October 26th. What food & drink options are available at Beloved Playa Mujeres? Then, all of a sudden, we got a charge to our credit card... so we called and asked, how could you charge us if we don't even have a room assignment? DO NOT TRUST THIS HOTEL REFUND/CANCELATION POLICY! Firstly, Daniel - may you rest in peace - your smile and happy conversation made our days. They aren't comparable, and if you try to book them online, they are charged at different rates. As the customer/client, they are not comparable -- so I asked how they were going to make it right. The Beloved Hotel Playa Mujeres is a romantic resort that caters to couples and is perfect for weddings & celebrations. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. We never received confirmation of where they were placing us -- nor did they reach out and ask if we had a preference of the Excellence or the Finest. This is very frustrating since its no fault of our own and they don't seem to know what to do, also they won't transfer me to a supervisor that can do something. Here, a warm boutique-style approach makes Beloved Playa Mujeres one of the best hotels in Cancun for couples, where expansive suites give you a long list of essential amenities. Do I need to take legal action? We called and complained and they said we were in a comparable room -- however, this is not comparable. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. Dear Guest, We are very sorry to read that you did not receive your refund yet. Top room amenities include a minibar, air conditioning, and a flat screen TV. Between Andrew being rude, Julio speaking over me, and the complete lack of response from their customer service email system (WHICH IS THE ONLY WAY THEY WILL COMMUNICATE REGARDING REFUNDS), I have lost all respect for this resort. Beloved Playa Mujeres sits perched on a remote white sand beach overlooking the island of Isla Mujeres on the horizon - an idyll place for an All Inclusive romantic getaway where you can breathe in the ocean air and give in to pure delight alongside your loved one. When I said the rooms were a different rate and not comparable, he insisted on reading off the website the amenities of the room and how they were "comparable." We stayed in this wonderful hotel for 2 weeks (for the 3rd time) in February before it closed! A relaxing getaway, Beloved was ranked #4 in TripAdvisor's Top All-Inclusive Resorts in the World 2019. This boutique hotel features 109 suites in 8 different categories. Not very romantic for the honeymoon we'd imagined. It seems to me that this company is trying to hold on to the money as long as they can!!!. Fast forward to our honeymoon, where we were promised that we would in the adult-only section fo the hotel. Beloved Playa Mujeres is the first ever resort in Excellence Group's boutique brand. They said they couldn't give a refund in the office for their errors or the difference in the cost of the rooms, but we had to email customer service. Beloved is a 5-star Boutique Adults Only All-Inclusive hotel located in Playa Mujeres, a luxury resort destination in greater Cancun. DO NOT TRUST THIS HOTEL REFUND/CANCELATION POLICY! Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Wasting my valuable time of vacation. First off I have to say - it pains me to write this review. Four different restaurants offer the best in fine dining – From gourmet dishes inspired by international influences to the fresh and spicy flavors of our local Mexican cuisine. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Our boutique hotel has been widely awarded and recognized as an exceptional retreat for either a romantic getaway or a serene stay thanks to our unrivaled expertise, bespoke service, and exceptional amenities. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Right now our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the present global emergency . I booked my 3rd trip for 2020 but I have not been able to get a refund or a response for a booking I cancelled because they keep pushing back their re-opening date. Simplicity in the classic white decor allows the vibrant colors of the surrounding tropical plants and blue Caribbean Sea to sparkle. Daniel's passing reminded me that I had not done a review of our last trip. Come celebrate your wedding at Beloved Playa Mujeres and make it the happiest day of your life. go to the BBB in the US or PROFECO in Mexico. At this point, we couldn't cancel because they waited two months to make the changes, and there were no other resorts or rooms available for the sale price that we booked during the promo. An ethereal glow rises with the sun as you begin each new day together. Beds feature premium bedding. Condominio Playa Mujeres, Playa Mujeres 77400 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, I will gladly update this review if I find the customer service improves.
2020 beloved playa mujeres